Jillian: “Thanks for calling today, ma’am. Will you please verify your email address for me?”
As she tells me her email address, I notice her password. ‘Fatty56.’
Jillian: “Ok, thank you. Now, what is it that you need help with today?”
Woman: “I forgot my password.”
Oh great. For some reason, I feel funny telling her that she used the word ‘fatty’ in her password.
Jillian: “All right, then. I can help you with that. Let’s have you create a new password to override the old one. What would you like the new password to be?”
Woman: “Hmm… thinking, thinking, thinking… Skinny56!”
At least it has a positive spin this time.
Jillian Wyatt 