Oh, I’m sorry. You hate the company I work for? You hate the Web site? You hate everything about everyone? And you want to blame it on me, as if I have personally set out to ruin your life? Take a number, ma’am.

Jillian: How may I help you?

Customer: I need an upholsterer.

Jillian: Ok, well I can help you with–

Customer: But you don’t LIST any upholsterers.

Jillian: Actually, ma’am, we–

Customer: You have ALL of these UNNECESSARY categories, and NOTHING for upholstery.

Jillian: Excuse me, ma’am? May I interrupt you? We do in fact have a list of upholsterers.

Customer: Well, it’s not on the Web site.

Jillian: Yes it is.

Customer: Not on the one I’M looking at.

(Sure. Because the one YOU’RE looking at is different from the one EVERYONE ELSE is looking at!)

Jillian: Are you at the site now? Do you see the drop down box that says “Categories”?

Customer: Yes.

Jillian: Just click on that box, and a list will come down in alphabetical order. You’ll see upholstery listed there. Do you see it?

Customer: This is what I’m telling you. IT IS NOT THERE. “Antiques”, “Appliances”, “Appraisals”, it’s not there.

Jillian: Um, ma’am? You will need to scroll down to the bottom of the list. “Upholstery” is spelled with a “U”, not an “A”.

Customer: …oh. I see it. Fine then. Thank you.

Click!