Jillian: Thanks for calling. How can I help you today?
Customer: I need help finding a doctor.
Jillian: Ok, sure. I can help you with that. Are you looking for a specialist or just a general physician?
Customer: Umm… welllll? General physician.
Jillian: All right. Let me take a look and see what we can find for you. So, do you have a preference as far as a male or female doctor?
Customer: Male. It’s a male issue.
Jillian: Ok, let me narrow this down a little. Well, while this is populating, is there anything else I can help you with today?
Customer: No, just the doctor. I’m having an issue. A male issue.
Jillian: All right. If you don’t feel comfortable, you don’t need to tell me about it–
Customer: I don’t feel it’s appropriate to talk about with a lady.
Jillian: That’s just fine. I don’t need to know–
Customer: It’s erectile dysfunction! I have erectile dysfunction!
One thought on “Wait! No, stop! Oh man…”
working for a home medical supply company, you can imagine that I’ve had this call before. I am one of two women in my department. When someone is calling to order an “external vacuum device” and wondering how to measure…I feel it’s fair to transfer the call to one my trusty male coworkers.