[A phone conversation at work yesterday.]
“All right,” I said. “I’m ready for your credit card number when you are.”
“Ok,” the woman said. “It’s 4-2-6-L-0…”
“Excuse me, did you say ‘L’? Are you sure you’re looking at your credit card? There shouldn’t be any letters in your credit card number.”
“What? Oh. OH! I’m sorry. Would you believe it? I was holding it upside-down.”
Wha?
Jillian Wyatt 
But…but…how is a 4 and a 2 an upside down number? Was she rotating it?
Yesterday I had someone on the phone who talked for 8 minutes straight and as soon as I had a question, she asked “are we almost done here?”
ahh, customer service.