Although I am a marketing coordinator, I often have to deal with residents who live at our properties–which is by far my least favorite part of the job. This one on Friday just about put me over the edge. (I had to edit a little bit for privacy’s sake, but the point is still the same.)
From Jillian to “Barbara” @ 3:01 pm
Hi Barbara! I spoke with your upstairs neighbor yesterday regarding the noise complaint letter you left for them. I wanted to let you know that if you have further noise complaints against that neighbor, you should call the office; if it is after office hours, please call our courtesy patrol. In order for us to act on any noise complaints, we need to have them witnessed. Calling either our office or the courtesy patrol will give us the opportunity to witness them. I was made aware that your upstairs neighbor was moving into the apartment this weekend. Hopefully, that explains the noise you heard, and it will quiet down once they get settled in. If you have any further questions, please let me know. Have a great evening!
From “Barbara” to Jillian @ 5:08 pm
Sorry. Someone in the office told me when I moved in that I should speak to my neighbors first before telling the office. I simply taped a note to their door, as I didn’t know who was there. Ever since, everything has been fine. I was actually going to put up a holiday thank you note for them, but I guess I won’t now. And if this seems abrupt–I’m just tired.
From Jillian to “Barbara” @ 8:56 am
From “Barbara” to Jillian’s Manager @ 6:00 pm
This comment is about Jillian and no other worker. Everyone else has been wonderful. I appreciate each of them. But Jillian recently made a situation with a new tenant above me worse. I will not renew because of the “policy” that Jillian told me about. After many nights of no sleep, I am VERY tired. I also think Jillian is ill informed about her job, as evidenced in the fact that she couldn’t tell me exactly how much candy to buy on Halloween because she didn’t know how many trick or treaters would come to my door. She said she was “new”. (Three months is not new!). I just wanted you to be aware. Everyone else except Jillian is outstanding! Thank you.
I can see that I will not win this battle with “Barbara”, and so from now on, I have been advised to let her deal with one of my coworkers instead of me; however, I would prefer to be the only employee that she talks to, just so I can be so sugary sweet to her, she’ll get annoyed and stop calling the office altogether!
I guess I should have asked, when I started this job in AUGUST, how many trick or treaters to expect in OCTOBER, so I could make all of the residents aware. Maybe I really am “ill informed” about my job.